Need a hand with Jargonaut? We're a small team and we read every message. This page explains how to reach us and where to find the most common answers.
Contact us
The fastest way to get help is by email:
- Email: lekau@botshara.co.za
We aim to respond within a few business days. To help us help you faster, please include your device model, your operating system version, and a short description of what happened (screenshots are welcome).
Bug reports and feedback
Found a bug or have an idea? Email us at lekau@botshara.co.za. Jargonaut also uses anonymous, pseudonymous analytics (PostHog) and crash reporting to detect and fix problems and improve the App — see our Privacy Policy for details.
Subscriptions and purchases
Jargonaut Pro and Coins are billed by Apple or Google, not by us directly.
- Manage or cancel a subscription: use your Apple App Store or Google Play account settings. Deleting the App does not cancel a subscription.
- Refunds: refund requests are handled by Apple or Google under their policies.
If something looks wrong with a purchase, email us and we'll do our best to help.
Account and data
- Delete your account: you can delete your account in the App's settings (Control Panel), or request deletion by email. See our Privacy Policy for what data is removed and how long it takes.
- Privacy questions: email lekau@botshara.co.za.